Help and support

Questions about placing a new order

Need help placing my order! Please call Just Orders on 01562 824550 or email info@justorders.co.uk .Mon–Fri, 17:00-23:00. Please note that your call may be recorded for training purposes. Please also note, only queries in relation to the Just Orders can be dealt with on this number.

I have a discount code, how do I use it?

Simply click on ‘Apply Discount Code’ when you are in your discount enter the code into the box on the basket page then click ‘Apply’. Some vouchers may require you to log in.

My card has been declined/my order has been unsuccessful.

Please ensure that your billing address is the same UK address that you have registered with your bank and that all other details are correct. Please note that if your card is declined your bank may “freeze” that amount for a few days before your bank releases the money back into your account. Just Orders will not take payment for declined orders.

I have a query about my order, who do I contact

Please call Just Orders on 01562 824550 , Mon–Sunday, 17:00-23:00. Unfortunately once your order is despatched we cannot make any amendments. Please note that your call may be recorded for training purposes.

I forgot to use my discount or credits, can I apply these after my order has been placed?

Discounts and credits cannot be applied to an order you have already placed. The total amount to pay will be shown in the basket and on the payment page, please check that you have applied any discounts or credits before you complete the order.

Payment Dispute or Refund!

Please submit the form we will get back to you as soon as possible.

HOW TO CONTACT US

If you have any questions or concerns about this, please contact us

Address :

14 Comberton Hill Kidderminster, DY10 1QG

Call Us :

01562 824550

Email Us :

info@justorders.co.uk

For Refunds or payment disputes :

Call :

0208 144 33 66

Please note that your call may be recorded for training and quality purposes